ckt44 Privacy Policy

1. Who This Policy Applies To

This privacy policy applies to all registered and unregistered users of the ckt44 platform who visit our website, create an account, play games, make financial transactions, or contact customer support. By continuing to use our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

2. Information Collected Directly

When you register an account on ckt44 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — you must be 21 years of age or older).
• Email address and password (stored in encrypted form).
• Mobile number (for verification and transaction notifications).
• Payment information — such as details for bKash, Nagad, Rocket, Upay, or bank accounts.
• Identity verification documents (copies of the first and last pages of a national ID card or passport).
• Communication history and complaints submitted to customer support.

3. Automatically Collected Information

When you browse our website, certain information is collected automatically, which is used to improve service quality and ensure security:

• IP address and device type (mobile, tablet, or computer).
• Browser and operating system information.
• Logs of which pages you visited and how long you stayed.
• Information collected through cookies and similar tracking technologies.
• Gaming activity and betting history (for responsible gaming monitoring).
• Transaction logs — date, time, and amount of deposits and withdrawals.

4. About Cookies

Cookies are used on the ckt44 website. Cookies are small text files stored in your browser that help us remember information about your visit. We use three types of cookies:

• Essential cookies: To maintain login sessions and security — the site cannot function properly without these.
• Functionality cookies: To remember your language preferences, game settings, and previous activity.
• Analytics cookies: To collect anonymized usage data for service improvement.

You can disable cookies from your browser settings, but doing so may limit some services.

5. Why Your Information Is Used

ckt44 uses your information only for the following legitimate purposes:

• Account registration, verification, and management.
• Processing financial transactions — confirming deposits and withdrawals.
• Preventing fraud and money laundering (KYC verification).
• Running responsible gaming programs — detecting unusual gaming behavior.
• Providing customer support and resolving complaints.
• Offering you relevant bonuses and promotions (with your consent).
• Service improvement and bug fixes.
• Fulfilling legal obligations.

6. Marketing Communications

If you have given consent at the time of registration or afterwards, we may send you information about new offers, bonuses, and promotions from ckt44. You can stop these communications at any time — by clicking the "Unsubscribe" link in an email or by writing to [email protected]. Withdrawing marketing consent will not affect any other services on your account.

7. Sharing Information with Third Parties

ckt44 never sells your personal information. However, in certain circumstances we may share necessary information with trusted third parties:

• Payment processors: bKash, Nagad, Rocket, Upay, and banks receive the information needed to process your transactions. These partners have their own privacy policies.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI may receive minimal information to operate games.
• Identity verification services: Reliable third-party services may be used for the KYC process.
• Legal authorities: Information may be provided in response to court orders, legal obligations, or requests from relevant authorities investigating fraud.
• Business successors: In the event of a company merger or acquisition, information may be transferred after notifying you in advance.

Any sharing of information with third parties is carried out under strict confidentiality agreements.

8. External Links and Third-Party Websites

Our platform may sometimes include interfaces from third-party game providers. ckt44 is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of every third-party service you use.

9. How Long Data Is Stored

ckt44 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for a specific period to meet legal obligations, particularly records of financial transactions. Once the retention period ends, the data is securely deleted or anonymized.

10. Data Protection Methods

ckt44 follows industry-standard security practices to protect your information:

• SSL/TLS encryption: All communication between the website and servers is encrypted.
• Password hashing: Your password is never stored directly — strong hashing algorithms are used.
• Two-factor authentication (2FA): Available for additional security.
• Regular security audits: Routine checks are carried out to identify vulnerabilities.
• Access controls: Only authorized staff can access specific data on a need-to-know basis.
• Data backups: Regular encrypted backups are maintained to prevent data loss.

Please note that no method on the internet is 100% secure. If you notice any suspicious activity, report it to [email protected] immediately.

11. Right to Review and Correct Information

As a ckt44 user, you have the following rights regarding your personal information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: You can request that your information be deleted in certain circumstances (though complete deletion may not be possible if legal obligations apply).
• Right to restrict processing: You can request that processing of your information be limited in certain circumstances.
• Right to portability: You can request your information in a machine-readable format.
• Right to object: You can object to marketing communications or certain types of processing.

To exercise these rights, contact us at [email protected]. We will try to respond to your request within 30 days of receiving it.

12. Account Closure Process

If you wish to close your ckt44 account, send a request to [email protected]. Before closing your account, make sure there are no pending withdrawals or active bets. Even after account closure, some information will be retained for a specified period to meet legal obligations, after which it will be securely deleted.

13. Protection of Minors' Information

ckt44 strictly prohibits minors (under 21 years of age) from using the service. We do not knowingly collect any personal information from minors. Age is verified at registration and reconfirmed through identity documents during the KYC process. If we discover that a person under 21 is using our services, their account will be closed immediately and the relevant information will be deleted.

14. International Transfer of Information

Servers of game providers or technology partners may be located outside Bangladesh. In such cases, your information may cross international borders. We ensure that any such transfer is completed under appropriate safeguards and legal agreements, and that your information receives the same level of protection.

15. Changes to This Policy

ckt44 may update this privacy policy at any time. For significant changes, we will notify you in advance by email or through a notice on our website. Continuing to use the service after changes have been made will be considered acceptance of the updated policy. The "Last Updated" date shown at the top of the page always reflects the date of the current version.